Question 1 of 7

How many service technicians do you currently have in the field?

1–2 technicians
3–7 technicians
8–15 technicians
16 or more technicians
Question 2 of 7

Do you currently track profitability by individual account or customer?

Yes — we track it in detail
Roughly — we have a general sense
No — we don't track it at the account level
Question 3 of 7

Do you know which service routes are your most and least profitable?

Yes — we have clear visibility into route profitability
Somewhat — we know our busiest routes but not the most profitable
No — we don't have that visibility
Question 4 of 7

What percentage of your recurring customers have you retained over the past 12 months?

90% or above
75–89%
Below 75%
I don't know exactly
Question 5 of 7

Do you have visibility into which service types generate your best margins?

Yes — we know our most and least profitable service lines
Partially — we have some sense of it
No — we price by feel or market rate
Question 6 of 7

How are you currently making decisions about pricing, route planning, or account prioritization?

Primarily from reports or data analysis
A mix of data and experience
Mostly experience and gut feel
Question 7 of 7

What's your primary goal for the business over the next 2–3 years?

Grow revenue and expand operations
Improve profitability without necessarily growing headcount
Run a tighter, more efficient operation
Position the business well for whatever comes next